Do You Send Teams Of People In To Clean My House? 

We work normally in teams of two, and occasionally three.  one member is the team captain whose job it is to ensure that your home is inspected before leaving.  We think teams are best for our customers and employees due to supervision, safety and time.  However, if you prefer to have only one person we can do that also.  We try our best to provide a service that is based on your needs.

Do You Send The Same Person Every Time My Home Is Cleaned? 

We try to, but that doesn't always work out. All of our housekeepers provide the same consistent service to every customer, so you should feel like you are receiving the same quality service no matter who the housekeeper is. However, if you would like to make a change, please do not hesitate to ask.

Do We Have To Sign A Contract?

No, there are no complicated contracts. The only thing we ask is, if you must cancel a regularly scheduled appointment, that you do it at least 48 hours in advance. Our house cleaners are paid for each home they clean - a cancellation without enough notice to reschedule another appointment directly affects the housekeeper's income.

What Time Will The Maid Be At My Home?

We normally work Monday through Friday from 8:00 a.m. to 5:00 p.m. If you require an appointment at a specific time we will need to schedule it for first thing in the morning. Some houses take longer than others and we don't want a housekeeper to leave a house before it is completed in order to keep an appointment with another customer.

Do You Carry Insurance For Damage?

While every effort is made to use great care in your home, sometimes accidents do happen. Our housekeepers are trained to immediately notify our office (and you) if something is broken or damaged so that we can handle the situation as soon as possible. If we should break or damage something, we will make every effort to have the item repaired or if necessary it will be replaced. We are fully insured.

Do You Provide The Cleaning Supplies Or Do We?

We supply our own so you don't have to worry about keeping things on hand.  Our products are environmentally friendly.  They are safe for you, your children and your pets.

How Do You Get In My House If I Am Not At Home?

Most of our customers are not at home when we come to clean. Any method is fine with us:  garage code, front door unlocked.  Remember, we are bonded and insured.  You can give us a key which will be kept secure in our office and assigned a random number, not a name and address.  Keys are signed in and out by team captains.  We handle keys with the utmost care.

Do I Have To Do Anything Before The Housekeeper Arrives?

In order for the housekeeper to do their job, we ask that you pick up clothing, toys and other household items. The housekeeper will not know where your personal items belong and we prefer that they not go into your closets or drawers to put things away.

What If My Cleaning Is Scheduled On A Holiday?

We will contact you to reschedule your appointment.

What If I Need To Reschedule An Appointment?

Please call our office at least 48 hours in advance.

How Should I Pay For The Service?

We require the payment before we begin cleaning. If you are not going to be at home when we arrive, please leave a check made payable to our maid service on the kitchen counter.  We also accept Visa, and Master Card.

Do You Check The Backgrounds Of Your House Cleaners?

Yes we do, in fact we will not even consider the recruitment of a new house cleaner unless they have a minimum of 3 verifiable references and a stable previous work history. House cleaners must be bondable, which means no felony convictions. We also do random drug testing.

Why Does The First Time Cleaning Cost More?

It usually takes us longer to clean the house the first time because there are areas of the home that we will be cleaning that haven't been cleaned in quite a while. We only charge extra if extra time will be required.

What Form Of Quality Control Do You Provide?

Every time we clean your home the housekeeper is going to leave you a form called a ScoreBoard©. We would like for you to make sure that all of the items listed on the form have been done in each room that was cleaned. Please return the ScoreBoard© to our office so the housekeeper can receive credit for a job well done. Points accumulated on the ScoreBoard© determine who our "Housekeeper Of The Month" is.

What About My Pets?

We love animals, but sometimes they don't love us. If you think your pet may become overly anxious while we are there, please make temporary arrangements (such as the garage, a kennel, or a closed off room) while we are in your home.